Refund
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. SWARNGALORE does not accept cancellation requests if product is in original condition. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
4.In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
5.In case of any refunds approved by SWARNGALORE 2days, it will take for the refund to be processed to you.
6. SWARNGALORE accept cancellation requests if product is in damage condition .And you must have unboxing video. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
NOTE ;
1. If the product is defective or damage please return the product within 2 days
2. For defective or damage product we will arrange exchange or replacement
3. The exchange and replacement product will be delivery to your location by 10 days
4. Once we verify the refund request we will credit the refund to original payment method within 6-7 working days